Tracking Number
Frequently Asked Questions

 

What is Transnations?

What service do you offer to freight forwarders?

Do I have to pay to use Transnations?

What is Premium membership?

How do I upgrade to Premium membership?

What is a Quote Credit?

What should I do when I run out of Quote Credit?

I cannot register an account using Gmail or Hotmail, why?

My colleague from the same company cannot register a new account, why?

How do I create a RFQ?

When creating a RFQ, there are two order options called Routing and Coload.  What is the difference?

How do I create a Quote?

How do I publish my Rates?

How can I see rates from other forwarders?

Do you support all currencies?

Can I invite my incubent agent to participate my RFQ?

 


 

 

What is Transnations?

Transnations is a freight forwarding marketplace to help forwarders work more efficiently.  By creating a RFQ on Transnations, it has the opportunity to reach hundreds of forwarders.  Forwarders looking for additional business opportunities can also participate in RFQ and publish their rates online.

 

 

What service do you offer to freight forwarders?

Transnations offers RFQ and Quote, Rate Publish, and Track & Trace between forwarders.  

 

 

Do I have to pay to use Transnations?

It is free to register and to use Transnations.  You can create as many RFQ as you wish, but you are restricted to create 5 quotes per month and publish a maximum of 3 routes on rates.  You have to option to buy Quote Credits or upgrade to the premium membership if you intend to create more than 5 quotes per month.

 

 

What is Premium membership?

Premium membership allows you to create unlimited quotes and publish a maximum of 20 routes on rates.  You will be charges US$48 per month for this subscription.

 

 

How do I upgrade to Premium membership?

Go to My Setting (shown with your first name on the upper right corner) and select Upgrade.  Choose Premium Membership and make the payment by Paypal or credit card.  You will need to have a Paypal account for monthly credit card payment.

 

 

What is a Quote Credit?

Every time you create a quote to a RFQ, it will require a Quote Credit.  But if you are a Premium member, you will never have to worry about quote credit.

 

 

What should I do when I run out of Quote Credit?

You can purchase additional Quotes by going to My Setting (shown with your first name on the upper right corner) and select Quote.  Choose the number of Quotes you would like to purchase and make the payment by Paypal or credit card.

 

 

I cannot register an account using Gmail or Hotmail, why?

We are sorry that we do not accept registration using free email service providers.  In order to protect the members doing business in a safe environment, we only accept company email accounts.  

 

 

My colleague from the same company cannot register a new account, why?

Our system is designed that one company can only register one account, if your colleague wants to use Transnations, you can add him or her as a Secondary User by selecting Account in My Setting. 

 

 

How do I create a RFQ?

You can create RFQ and view your RFQ by accessing the Buy menu.  Click this video tutorial on how to create a RFQ.

 

 

When creating a RFQ, there are two order options called Routing and Coload.  What is the difference?

As freight forwarders, you certainly know the difference between a Routing Order and a Coload shipment.  However, the system behalves differently if you select one or the order. 

A Routing Order RFQ will trigger a mechanism asking the RFQ creator to provide consignor and consignee contact information for the selected forwarder to follow up.  It will also allow the selected forwarder to provide shipment track and trace information. 

A Coload RFQ will end as soon as a forwarder’s quote has been selected.  

 

 

How do I create a Quote?

You can create Quote and view your Quotes by accessing the Sell menu.  Click this video tutorial to see how to create a quote.

 

 

How do I publish my Rates?

You can publish, search and see your rates by accessing the Rates menu.  Click this video tutorial to see how to create a rate table.

 

 

How can I see rates from other forwarders?

You can search and see rates for different routes by selecting Search Rates in the Rates menu.  Click this video tutorial to see how to see rates from other forwarders.

 

 

Do you support all currencies?

Currently, we only support US dollar as the base currency.  Every quote and rate should be in USD.

 

 

Can I invite my incubent agent to participate my RFQ?

Yes, you can invite your incumbent agent to participate your RFQ by inputting his or her email in the Incumbent Agent field on the RFQ screen.  Our system will send the agent an email invitation.